Mirrored from Oh Clementine. You can leave any comments there.
Recently there's been discussion elsewhere on the internets about teenagers owning hosting businesses.
Basically, there is where I stand: I don't want to pay some fifteen-year-old for my hosting. Jordan pointed out that if you're still in high school and trying to run a hosting business by yourself, you're going to run into trouble. Your server can experience downtime at any point of the day; your clients can have problems and need to submit support tickets. Most teenagers are in school for 6 hours a day. (I personally have nearly 8 hours of my day eaten up if you count travel time.) How are you going to deal with the downtime or answer support tickets if you're in school? Your teachers aren't going to care that somebody submitted a support ticket. They're going to care about the fact that your attention is wandering.
Now, there's nothing wrong with a teenager trying to earn some money. I'm personally trying to do so myself. There's not even anything wrong with a teenager starting a business – but this kind of business probably isn't ideal. Obviously I'm no expert, but I imagine that if you own a hosting company you can't *really* control your hours; anything could happen at any time, and you have to be ready to deal with it.
Some of you may know that I don't like spending money. Sometimes I spend a lot when I don't mean to, but I'm generally a pretty cheap person. I'm also known for only buying things if they're on sale… or buying the no name brand item instead of the brand name item. There is, however, one thing that I am happy to spend significant amounts of money on: hosting.
As hosting goes, I'm actually not paying much for it! It just seems like a lot because I don't have a job.
I pay about $120 USD per year for my hosting (from Holdfire). I have oodles of space and bandwidth – more than I'll ever use, I'm sure. I can set up as many MySQL databases and FTP accounts as I'll ever need, and I can even host as many websites as I want. But that's not the most important thing I'm paying for. I'm paying for the amazing customer service I'm getting.
When I first bought my hosting, I had a minor issue. I submitted a support ticket, and Jordan responded to it and fixed the problem in about fifteen minutes. Can't do that if you're in school, can you?
Today my server (dharma) had about 20 minutes of downtime. Ironic, because I was just thinking of writing this post, when suddenly I have the first downtime I've been aware of since switching to Holdfire. Luckily, it was very quick, and I was kept up to date by Holdfire's twitter account. Again, if you're in school and this happens, you can't try to fix the situation or let your customers know what's happening.
Also: most of these "hosting companies" I've seen close down pretty quickly. I've seen plenty of them close down without telling their customers! This has even happened to me once (although luckily I wasn't paying for the hosting). This is awful – if you're going to let your own hosting and domain name expire, at least tell the people who are counting on you to host their own websites. It kind of sucks to try to access your website one day and find that everything's gone for good.
That's not to say that free hosting is bad, either. That's definitely not what I'm trying to say! I know plenty of people who are hosted for free (and I host people for free, too). In fact, I was hosted for free for nearly three years – between opening my first website in June 2006 and purchasing my paid hosting in May 2009. I had that one problem where my host just let everything expire without telling me, but other than that, I've only had good experiences. I just grew out of it and wanted more freedom – as well as the ability to host a few people.
Basically what I'm trying to say here is that I feel good paying for quality hosting. I trust my hosting company because I know it's legitimate and run by a competent team of people. And, hey – I'm paying for good customer service… so I expect good customer service. Even a teenager with the best intentions just can't give me 24/7 service 365 days a year. (Seriously, I would know.
) I have nothing against teenagers (hey, I am one), but I would never pay one for my hosting!
(Somewhat related: if you're looking for good quality free hosting, check out Bubble.nu. Hannah recommends it, and the packages are good, especially for something you're not paying for.)